Chatbots

Chatbots are software applications designed to simulate human conversation through text or voice interactions. They utilize Artificial Intelligence (AI) and natural language processing (NLP) to understand and respond to user inquiries in a conversational manner.

Chatbots can be classified into two main types:

• Rule-based chatbots: Operate based on predefined rules and scripts. They can handle specific queries but struggle with unexpected questions. For example, a customer service bot that answers frequently asked questions.
• AI-powered chatbots: Utilize Machine Learning and NLP to understand context and provide more nuanced responses. An example is a virtual shopping assistant that can recommend products based on user preferences.

Use cases for chatbots include:

• Customer Support: Assisting users with troubleshooting, order tracking, and FAQs.
• Lead Generation: Engaging website visitors to collect information and qualify leads.
• E-commerce: Providing personalized shopping experiences, including product recommendations and purchase assistance.
• Healthcare: Offering patients information about symptoms, appointments, and medication management.