• Are there age restrictions for using PROP365?

    Yes, our services are only available to individuals who are 18 years of age or older. This ensures compliance with international regulations governing financial services.

  • Can I merge my accounts?

    Not at the moment. However, we are actively working on providing this feature in the future. For example, you would be able to combine two $50,000 accounts into one $100,000 account once this feature is available.

  • Can I participate from any country?

    Prop365 welcomes traders from many countries, but users from certain prohibited jurisdictions may not be allowed to participate due to local laws and regulations. For detailed info check Terms and Conditions.

  • Can I share my login information with others?

    No, sharing your login credentials is strictly prohibited. For your security and the integrity of the platform, each account must be used only by the registered individual.

  • Do you have an IP rule?

    Yes, we have specific guidelines regarding the use of multiple IP addresses to maintain security.

    At PROP365, we recognize the need for flexibility in trading. However, to ensure the security and integrity of our platform, we have specific guidelines for using multiple IP addresses.

    Trading from Multiple Devices and IPs
    You may trade from various devices and IP addresses. However, if we detect that any of these devices or IPs are associated with another user’s account or observe suspicious activities (such as copy trading, hedging, etc.), your account may be subject to termination. For security, we recommend trading from a single device and location whenever possible.

    Consistency of IP Regions
    The geographical region of the IP addresses used to access your account should remain consistent. If we detect a change in region, our team may reach out to verify this and request supporting documentation, such as an airline ticket, passport stamp, or live video confirmation of your location.

  • How can I ensure my account information is accurate?

    You can update your personal information directly in your account settings. Keeping your details up to date is essential for ensuring smooth communication and service.

  • How long will it take to get my PRO365 Trader account after I pass the Evaluation?

    After successfully passing the Evaluation stage, you’ll need to complete the KYC verification and sign a contract. Once you’ve submitted the signed agreement and necessary documents, your PRO365 Trader account will be activated within 2 business days after our Risk Management team’s review.

  • How many live accounts are allowed?

    There is no limit on the number of accounts you can have; the only restriction is on the total balance. The maximum balance across all live accounts is $200,000. For example, you could operate two accounts with $100,000 each.

  • How secure is my account on PROP365?

    We prioritize the security of your personal and trading data by adhering to industry standards. All account information is safeguarded with advanced encryption and security protocols.

  • What are the consequences of providing false information?

    Providing false or misleading information may result in the immediate termination of your account, along with the forfeiture of any rights to refunds or continued access to our platform.

  • What are the consequences of violating the Terms and Conditions?

    Violations of our Terms and Conditions can result in immediate suspension or termination of your account and access to our services. This includes prohibited activities such as unauthorized trading practices or misuse of our platform.

  • What are the requirements for KYC verification?

    After completing your challenge, you’ll need to go through our KYC verification process. This involves submitting:
    – Proof of Identity: Such as a passport, driver’s license, or residence permit.
    – Proof of Address: Like a recent utility bill or bank statement.
    – A Selfie: A clear photo of yourself for identity confirmation.
    Once your KYC documents are verified and the agreement is signed, your PRO365 Trader account credentials will be sent to you, ensuring you can start trading with full compliance and security

  • What happens if someone else accesses my account?

    If you suspect unauthorized access to your account, please contact our support team immediately. We recommend using strong passwords and keeping your login details confidential.

  • What if I forget my password?

    You can reset your password using the password recovery link on our website if you forget it.

  • Who is permitted to manage my PROP365 account?

    Only you are permitted to manage your PROP365 account. As outlined in our Terms and Conditions, all trading and account management activities must be conducted by you alone. While you may access your account from multiple devices, sharing account management responsibilities or allowing another individual to trade on your behalf is strictly prohibited and may result in account termination.

  • What is PROP365?

    PROP365 is a firm dedicated to empowering skilled and ambitious traders by providing the resources and support they need to unlock their potential and achieve success.

  • What services does PROP365 offer?

    We offer a wide range of services, including simulated trading platforms, educational resources, and performance-based challenges. All of these are designed to enhance users’ financial skills.

  • Who manages PROP365?

    Prop365 is managed by Brynex Tech Limited, a UK-registered entity, under company number 15918986.

  • Can I access PROP365 from a mobile device?

    Yes, our platform is fully accessible through mobile browsers, giving you the flexibility to manage your trading activities from any device, anywhere.

  • Can I get a refund if I fail the Challenge?

    Refunds are only provided if you successfully meet the Challenge criteria. If you do not achieve the targets, the fee is non-refundable, as it covers the cost of accessing our resources.

  • Do I receive certificates for completing evaluations and receiving payouts?

    Yes, you will receive certificates for successfully completing evaluation challenges and receiving payouts. All certificates are accessible for download directly from your dashboard, celebrating your progress and achievements along your trading journey.

  • Do you offer free challenges?

    We occasionally run special promotions where you can receive a free challenge. Follow us on social media to stay updated on our latest offers.

  • Does PROP365 offer a free trial for new users?

    Currently, we do not offer a free trial. However, our range of services is designed to provide value from the start, with support and resources available to help you begin trading confidently.

  • Does PROP365 offer educational tools?

    Yes, we offer a variety of educational tools, including access to advanced trading platforms and comprehensive learning materials, to help you improve your trading skills.

  • Does PROP365 offer personalized trading strategies?

    No, we do not provide personalized trading strategies. Our focus is on offering tools and resources that empower users to develop their own strategies through simulated trading.

  • How can I track my Challenge progress?

    You can track your progress through your personal dashboard, which displays all relevant metrics and performance indicators in real-time.

  • How do I get started with PROP365?

    Getting started is easy. Just sign up on our website, choose the Challenge that best fits your needs, and start your journey into simulated trading.

  • What are the “Challenges” on PROP365?

    The Challenges are designed to evaluate and enhance your trading skills through simulated trading. These assessments adhere to specific rules and aim to replicate real market conditions without the risk of losing actual money.

  • What are the next steps after passing the Evaluation Challenge?

    Upon passing the Evaluation Challenge, you’ll advance to become a PRO365 Trader! This marks the start of your journey to showcase consistency and earn real profits. To proceed, you’ll need to complete the KYC procedure and sign a contract with us. Once these steps are completed, you will receive account credentials via email within 48 hours, ready to begin trading with your upgraded status.

  • What is the access fee for PROP365?

    Access fees vary based on the account size. For example, the fee for a $10,000 challenge account is $45, while a $100,000 account costs $564.

  • What is the maximum account size for a Challenge?

    The maximum account size available for a Challenge is $100,000. This option is designed for advanced users who want to test their strategies in a larger market simulation.

  • Can I receive a payout if my funded account is breached?

    No, if your PRO365 Trader account (funded account) is breached, it will no longer be eligible for payouts, regardless of its profitability. Whether the breach occurred due to a Daily Drawdown or Maximum Drawdown violation, the funded account will be terminated, and any simulated profits will be forfeited. This policy also applies in cases of contract termination or violation of our Terms of Service.

  • How can I receive payouts, and what are the conditions?

    As a PRO365 Trader, you can receive 80% of the profits made on your demo account as real payouts. After your first payout, you can request further payouts for every 14 days.

    Payout schedule:
    – On the 15th day, you can receive only the profit earned during the first 14 days.
    – You can make multiple payout requests, but only within the limits of the profit earned during the first 14 days.
    – Similarly, on the 29th day, you can receive all the profit earned from the 15th to the 28th day, as well as any unclaimed profit from the first payout period.

    Payout methods:
    – Crypto (USDT TRC20): Payouts below $1,000 will be processed through crypto (USDT TRC20). Crypto payments are preferred due to faster processing times and lower fees.
    – Bank Transfer: Payouts above $1,000 can be processed via bank transfer.

    Minimum payout amount:
    The minimum payout amount is $100.

    Important note:
    – Make sure all trades are closed and all limit/pending orders are canceled prior to submitting your request.
    – After you submit the payout request form, your connected trading account will be set to view-only mode until the payout is completed.
    – The company’s share percentage will be deducted from the balance alongside your payout.

  • Is the Evaluation Fee refundable?

    Yes, the Evaluation Fee is refundable once you pass the Evaluation Challenge and become a Prop365 Trader. The fee will be fully reimbursed with your fourth payout. If you do not pass the evaluation, the fee is not refundable.

  • My discount code isn’t working – what should I do?

    If your discount code isn’t working, please try the following steps:

    1. Check the code format: Make sure the code is entered in all capital letters. For example, use “JOIN18” instead of “join18.”
    2. Verify eligibility: Some discount codes apply only to specific challenges. For instance, the code might be valid only for $5,000 challenges.
    3. Confirm code availability: The code may have expired, or the promo may have had a limited number of uses. Follow us on social media to stay updated on future promotions.
    4. Remove any extra spaces: Double-check that there are no extra spaces at the beginning or end of the code, as these can cause an error.
    5. Contact support: If none of the above steps resolve the issue, please reach out to our support team at [email protected] for further assistance.
  • What payment methods does PROP365 accept?

    We accept a wide range of payment methods, including major credit and debit cards, as well as other options available through our trusted payment partners. You can select the most convenient option when signing up for our services.

  • When and how can I make my first payout?

    Your first payout will be available once:
    – 14 days have passed since you opened the first position on your PRO365 Trader account.
    – You have reached a minimum payout amount of $100.
    To request a payout, go to your dashboard on our website and select the “Payouts” option in the menu. By filling out the form, you can request your payout.

    Important note:
    – Make sure all trades are closed and all limit/pending orders are canceled prior to submitting your request.
    – After you submit the payout request form, your connected trading account will be set to view-only mode until the payout is completed.
    – The company’s share percentage will be deducted from the balance alongside your payout.

  • Are PROP365 services available globally?

    While we strive to serve traders globally, some jurisdictions have legal restrictions. Check our website for the list of supported countries.

  • How can I contact PROP365 customer support?

    You can reach our support team via email at [email protected] or by using the contact form available on our website for any inquiries or assistance.

  • How does PROP365 handle confidential information?

    We take data protection seriously and implement stringent measures to safeguard your confidential information. All data shared with us is handled in compliance with our privacy policy and industry best practices.

  • Is my data shared with third parties?

    We ensure strict confidentiality and security. Your data is only shared with trusted third parties as necessary for platform operations and is always handled in compliance with our Privacy Policy.

  • Are my profits on PROP365 real?

    No, all profits and losses on the platform are entirely simulated.

  • Are there any lot size limitations at PROP365?

    At PROP365, we recognize the diversity in trading styles, so we do not impose strict lot size limitations. Different trading approaches benefit from various lot sizes; therefore, we allow traders to choose the lot sizes that best align with their strategies.

    For example:
    – Swing Traders often choose smaller lot sizes as they set wider stop losses to accommodate longer-term price movements.
    – Intraday Traders and Scalpers might opt for larger lot sizes to maximize gains on shorter-term moves, where stop losses are typically closer to the entry price.

    Important Note on Position Sizing Consistency:
    While we allow flexibility in lot sizes, position sizing consistency is essential at PROP365. Risking a large percentage of your account balance in a single trade or making abrupt, significant increases in position sizes—especially during high-volatility news events—can signal risky trading behavior. Such actions prompt a review from our team, as they may indicate a lack of risk control.
    At PROP365, our primary focus is to support traders in achieving long-term, sustainable results. Violations of position sizing consistency may lead to account review or termination to maintain responsible trading standards on our platform.

  • Can I explore the trading platform and view instruments and spreads before opening an account?

    Yes, you can log into the provided demo account to view available instruments and current spreads.

    Use the following credentials for the TradeLocker platform:
    – Link: demo.tradelocker.com
    – Email: [email protected]
    – Password: IRdi^V9%z4hg&92
    – Server: PRO365

    This allows you to explore the platform and available instruments and tools before opening an account.

  • Can I hold trades overnight?

    Yes, you can hold trades overnight to suit your trading strategy and style. However, please be aware that overnight positions may incur swap fees (also known as rollover or overnight financing charges).

  • Can I lose money in the simulation?

    No, since all trades are simulated, there is no risk of losing real money. This allows you to experiment with strategies and learn from mistakes in a safe environment.

  • Can I trade from the mobile app?

    Yes, you can trade using the TradeLocker app, available for both iOS and Android. Just download the app to start trading from your mobile device.

  • Can I trade with real money on the platform?

    No, all trades executed on Prop365 are purely simulated. No real money is involved, and all results are entirely virtual.

  • Can I use external software to trade on PROP365?

    No, the use of external software or trading bots is strictly prohibited. Prop365 is focused on individual trading performance and risk management through the use of our platform’s tools.

  • Do you offer futures?

    Not at the moment, but PROP365 offers a wide range of exciting trading opportunities with over 135 instruments across popular markets. From Forex and stocks to indices, metals, and cryptocurrencies, you’ll find powerful tools to expand your trading portfolio. We’re committed to adding even more options as we grow, so stay tuned!

  • Do you offer MetaTrader?

    No, we currently offer only the TradeLocker platform. However, we are actively working on adding more platforms in the future.

  • Does PROP365 offer live trading?

    No, Prop365 strictly offers a simulated trading environment. Our services are intended solely for educational purposes, and no live trading takes place on the platform.

  • How do I log into the TradeLocker platform?

    Step 1: Accessing Your Dashboard

    1. Log into your Dashboard — https://dashboard.prop365.com/home.
    2. Go to the “Home” tab and select your active challenge.
    3. Click on “Login Credentials” to find:
      • Login: This is your email, which you’ll need to log into TradeLocker.
      • Platform Account: This is not required to log into the platform; it’s technical information.
      • Server: Enter “PRO365” in the Server field when logging in.
      • Platform: The trading platform you selected when purchasing your challenge.
      • Password: The password isn’t shown here. It was automatically generated when your account was created and sent to your email. Please check your inbox for this initial password, as you’ll need it to log into TradeLocker. If you reset your account password, your TradeLocker password will also update automatically.

    Step 2: Logging into TradeLocker

    For Web Platform Users:

    1. Open the trading platform by clicking “Open in a new tab.” The TradeLocker login page should open automatically.
      If it doesn’t, you can access it directly here: TradeLocker Login.
    2. Enter your Email, Password, and Server.

    For Mobile App Users:

    1. Open the TradeLocker app and switch to “DEMO account” by clicking “Switch to Demo.”
    2. Enter your Email, Password, and Server.

    Optional Steps

    These steps are optional but can enhance your trading experience.

    1. Install the mobile app to manage your trading on the go. The TradeLocker app is available on iOS and Android.
    2. For desktop users, you can install the TradeLocker desktop application for a more optimized experience.

    Final Step

    If you followed the instructions, you should now be logged into the platform and ready to start trading.

    If you run into any issues or need further assistance, please don’t hesitate to reach out. Our support team is here to ensure a seamless experience and answer any questions you may have.

    We are wishing you a successful trading journey!

  • I can’t find the password for TradeLocker. Where is it?

    The password for TradeLocker is the same as your account password. It was automatically generated and sent to your email when your account was created, so please check your inbox for the initial email. If you reset your account password, your TradeLocker password will also update automatically.

  • Is news trading allowed during the evaluation and funded stages?

    Yes, you can hold trades during news events and over the weekend. However, our policy includes specific restrictions for high-impact news releases.

    During Evaluation Phases 1 and 2, news trading is allowed. However, on the Funded account, strict rules apply: trading during high-impact news events is completely forbidden. If you open or close a trade within 5 minutes before or after a high-impact news event, your account will be breached.

    For example, if there is a high-impact news event at 12:30 marked in red on Myfxbook.com, opening a trade between 12:25 and 12:35 on the Funded account will result in account suspension. Similarly, if you open a trade before a news event, and your Stop Loss (SL) or Take Profit (TP) is triggered during the news, your account will also be suspended. These rules are in place to manage the risks associated with market volatility during major news releases, so be sure to follow them once you reach the funded stage.

  • Is setting a stop loss mandatory?

    We do not require you to set a stop loss on your trades, but we strongly recommend it as an essential part of any effective risk management strategy. Using stop losses can help protect your account from significant losses and maintain trading discipline.

  • Is there a limit on how much profit I can make from a single trade during the evaluation stage?

    Yes, there is a limit. During the evaluation stage, any single trade (or group of stacked positions on the same instrument) cannot exceed 30% of the total profit target. This includes trades with multiple positions opened simultaneously or within a short timeframe on the same instrument. If this 30% limit is exceeded, the profits from that trade may be deducted, and the trader may need to restart the challenge to re-demonstrate consistency. This rule promotes a balanced trading approach, discouraging reliance on high-risk trades or single moves to meet profit goals.

  • Is there an Inactivity Rule at PROP365?

    There is no inactivity rule during the evaluation stage. However, once you reach the funded stage, you must place at least one trade every 30 days to keep your account active. This rule prevents inactive accounts from accumulating on the platform.

    If no trade is placed within a 30-day period, the funded account will be closed, with no eligibility for refunds or payout bonuses.

  • Is trading from multiple IP Addresses allowed?

    At PROP365, we recognize the need for flexibility in trading. However, to ensure the security and integrity of our platform, we have specific guidelines for using multiple IP addresses.

    Trading from Multiple Devices and IPs
    You may trade from various devices and IP addresses. However, if we detect that any of these devices or IPs are associated with another user’s account or observe suspicious activities (such as copy trading, hedging, etc.), your account may be subject to termination. For security, we recommend trading from a single device and location whenever possible.

    Consistency of IP Regions
    The geographical region of the IP addresses used to access your account should remain consistent. If we detect a change in region, our team may reach out to verify this and request supporting documentation, such as an airline ticket, passport stamp, or live video confirmation of your location.

  • My TradeLocker password isn’t working. What should I do?

    If your TradeLocker password isn’t working, try these steps:

    1. Double-check the password: Enter the most recent password you set, with no extra spaces or typos. If you haven’t changed it, use the password initially sent to your email upon registration.
    2. Reset your account password: Resetting your main account password will automatically update your TradeLocker password as well.

    Contact support: If issues persist, reach out to our support team at [email protected] for assistance.

  • What are prohibited trading practices on PROP365?

    The following practices are prohibited on simulated accounts and may result in losing access to the platform:

    Data freezing
    Gap billing
    Use of external, delayed, or slow data feeds
    Trading on delayed charts
    Latency arbitrage
    Reverse arbitrage
    Tick scalping strategies
    Any other strategies deemed prohibited by the Company

  • What are the requirements for active trading days in the Challenge?

    All Challenges have a requirement for a minimum number of active trading days. This means you must have trades open on separate days throughout the challenge period. For instance, if you open and close a trade on July 5th, it counts as one active trading day. However, if you open a trade on July 5th and close it on July 8th, it still only counts as one active trading day. Make sure to check the specific terms of your challenge to meet the active trading day requirements and successfully complete the evaluation.

  • What can lead to failing a challenge?

    While we encourage flexible trading styles, it’s vital to adhere to certain rules to keep your account active and successfully pass the challenge. To avoid disqualification, ensure you follow these key rules:

    Maximum Daily Drawdown: 4% for the 1-Step Challenge and 5% for the 2-Step Challenge.
    Maximum Overall Drawdown: 6% for the 1-Step Challenge and 10% for the 2-Step Challenge.
    Inactivity Period: Your account must not remain inactive for more than 30 days.
    Maintaining discipline and consistency is crucial to your success in the challenge and continued access to the platform.

  • What happens after completing a Challenge?

    Upon successfully completing a Challenge, you may become eligible to sign a contract with us.

  • What is the duration of a Challenge?

    The duration of each Challenge varies, with no set time limit. This allows traders to progress at their own pace while meeting the required profit targets and adhering to risk management rules.

  • What is the leverage rate for PROP365 simulation accounts?

    Our default leverage settings are tailored to offer flexibility across different asset classes. For FX instruments, we provide a leverage of 1:100, while commodities and indexes are set at 1:30. Trading cryptos and stocks is supported with a leverage of 1:2. These leverage levels are designed to offer you a balanced trading experience while managing risks effectively.

  • What is the Position Sizing Consistency Rule, and how does it affect my trades?

    The Position Sizing Consistency Rule ensures traders maintain a steady risk level for each trade idea. Under this rule, the maximum risk (including any floating losses) per trade idea is limited to 2% of the initial account balance.

    A trade idea includes:

    – Multiple positions opened on the same instrument, in the same direction, at overlapping times.
    – Trades on the same symbol and direction that are opened and closed within 2 minutes of each other.

    This rule helps prevent large equity swings that could arise from over-leveraging or sudden increases in position size on a single trade. For example, if a trader opens multiple BUY positions on EURUSD at the same time, the total risk across all these positions should not exceed 2% of the initial account balance.

    Traders can use up to the full daily drawdown limit, but it should be spread across different trade ideas rather than concentrated on one. This approach supports sustainable, disciplined trading and minimizes the risk of significant account losses.

  • What is the purpose of the simulation accounts?

    Our simulation accounts are designed to offer a realistic trading experience without the financial risks associated with live trading. This enables users to develop strategies and improve their skills in a risk-free environment.

  • Which markets and instruments are available for trading?

    Dive into over 135+ powerful trading instruments across diverse markets! With PROP365, you have access to an extensive variety, including 58 Forex pairs and 23 popular cryptocurrencies as well as global indices, metals, and stocks in both US and EU markets. Plus, we’re always adding new options to expand your trading horizons. Explore and seize the opportunity to trade in the markets that move the world.

  • Which trading platform does PROP365 offer?

    We offer the TradeLocker platform, which is valued for its reliability and advanced trading tools, providing traders with real-time data for an exceptional experience.